Blog by Admin

How to shine like a superstar in virtual presentations To be seen is to be heard when it comes to virtual presentations. Take one minute of your day to see how you can shine bright in the virtual world.

Virtual presenting is all about knowing how to use your space and being aware of how much space you have to work in.

Whether you will be presenting in person or in a virtual situation it's all about making contact with your audience. Connecting with an audience requires us to show our true selves or put another way, to be authentic.

A big part of getting invoices paid on time is your voice, your voice has to become an effective tool for encouraging your customers to pay their invoices on time and your voice needs to be used in an assertive manner.

What kind of a relationship does your accounts receivable / credit control team have with your customers? it’s an important question. What makes this question so important is, it can mean the difference between positive cash flow and negative cash flow.

The IT sector has traditionally placed priority on the team members having gun tech skills – sometimes at the expense of other, seemingly less important soft skills. As COVID-19 redefines the way we work, the need for soft skills in this sector is becoming increasingly apparent.

In this set of short one-minute credit control videos we will arm you with the skills to make sure your invoices get paid on time every time.

When working in customer service the ability to keep cool, calm and collected allows you to have a power over yourself and power over your role. Having a good assertive tone of voice, great eye, contact and body language are important.

Conflict is my friend, now that’s a bold statement, I know, but once conflict is embraced it can be managed and used to build stronger relationships with customers.

As a professional customer service person it's part of our role to deal with that stress with humility, style and above all cut through the stress and get to the real issue then help the person to resolve their issue(s).

COVID-19 has forced companies to decentralise their tech workforces. The result has been the fragmentation of normal team dynamics. The comfort and personal connection of team meetings has been replaced with technologies that rob us of the cues that make face-to-face collaboration feel natural.

The world has changed. And no matter how much some may wish it, or others may say it, we are never going back to doing business the way we were doing it in 2019.

Polite people don’t talk about money. As Kristin Wong wrote in her New York Times article How to talk about money, “...many of us grow up learning that money is one of a few topics — like politics, sex and religion — that you should avoid in polite company.”

Most employers intuitively know the value of training. However, finding tangible numbers to support the case for increased training can be tough. So, here are nine statistics that highlight the benefits of training and demonstrate the difference that training can make to your business’s bottom line.

While we might not want to admit it, most of us suffer from an inability to listen effectively. Most of us think we are far better listeners than we actually are. That’s right – you heard correctly - the reality is that most of us are poor listeners.

Entrepreneurialism and innovation are the engine rooms of economic growth. When people think about entrepreneurial skills, we think about product development and pitching - but are we overlooking a vital skillset?

Conflict in the workplace is inevitable. It's the way that you deal with workplace conflict that makes a critical difference to your perception within your organisation and to the overall work environment. Here are 10 important tips to hep manage workplace conflict that can make all the difference.

Employee expectations have evolved just as much technology in the last four decades. Manufacturing leaders are no doubt trying to stay ahead, however they are often missing the key ingredient that drives innovation - engaged people.