Debt Collection Training

Cash flow and the ability to collect outstanding invoices can make or break any business.  Australian companies collectively carry an astonishing level of debt. In fact, Australian businesses are carrying a staggering $76 billion in outstanding invoices.  Collecting outstanding debt is critical to the health of your business. Our Melbourne and Sydney Debt Collection courses give your staff the critical skills and techniques they need to be comfortable and confident when asking for payment.  

Each of our courses can be tailored to your organisation's exact needs and our courses can be run at your offices with a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.

Duration: 1 Day (details)

Where: MEL & SYD CBD (9AM-4pm) I Virtual (9.30am-4.00PM) - Book Now

Reasons to train your internal debt collection team

The ability to collect outstanding invoices is vital for any company no matter how big or small.

This task is often underestimated, but it is vital to maintain cash flow. However, many people are uncomfortable asking for money. Credit control training can make a profound difference to your organisation.

The good news is that there are simple yet effective techniques that can help make it easier for you or your staff to collect overdue invoices with ease and confidence.

Our debt collection training course has a strong soft skills focus. This ensures that the tools we provide protect valuable client relationships while ensuring that your invoices are paid on time.

This one day course will give anyone who has responsibility for Accounts Receivable the confidence to collect money with ease.

Participants in this debt collection course will emerge with the following:

  • The confidence to be able to ask customers for payment
  • The attitude and voice skills required to have an impact on the phone
  • The negotiation skills to be able to work through difficult situations
  • An understanding of the laws and regulations around credit control
  • The skills to be able to write meaningful credit collection correspondence
  • Strong interpersonal skills
  • The ability to work with sales teams to maintain customer loyalty, whilst still getting paid on time.

Upon completion:

  • Certificate of Completion
  • Training Manual

Our training works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels. 

And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging. 

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