Receptionist Training

1 Day - 8:30am-4.00pm

Your receptionist is the director of first impressions. Not only answering the phone and greeting people, but also juggling lots of tasks as well. Training them to be effective is important.

On this course, we will provide your receptionist with the skills and tools and most importantly – the attitude to be able to take full control of your front office/reception area, in such a way that they enhance the reputation of your company.

Key outcomes

From this course, all participants will gain the following:

  • A customer service attitude
  • A full understanding of the importance of the role of the Receptionist
  • Excellent telephone skills
  • A full understanding of professional standards for a Receptionist in the 21st Century
  • Business etiquette and manners
  • Basic time management skills
  • Message taking skills
  • Basic screening and gatekeeping skills

As with all AISS Training courses, there is NO PowerPoint, with all our training being hands-on practical and engaging.

Download Course Guide