Why Soft Skills

Find out why soft skills are the new black


Australia is recognising the need for strong soft skills

LinkedIn report that training for soft skills is the #1 priority for talent development in 2018.

Technical skills and knowledge are essential for a business to do its job well, but organisations are finally realising that soft skills drive performance. Soft Skills are the new drivers of business performance and growth.

Soft Skills are defined as driving collaboration, emotional intelligence and communication – the things that facilitate interactions between people. 

The single most important soft skill is communication.
Soft-skill intensive occupations are expected to account for two-thirds (63%) of all jobs in Australia by 2030, yet there is a significant skills shortage in the Australian market. If your staff can’t communicate, your company won’t win new business or maintain customers.

Australian soft skill trends...

Soft skills for business success. 

“As the lines between professions and industries get blurred, soft skills will become the new job currency...Contributing to overall staff productivity, employees with more soft skills could increase business revenue by over $90,000 and enable our nation’s economy to thrive now and into the future.” 

Deloitte Access Economics partner John O’Mahony.

Soft skills for business success

Australian workforce has a strong soft-skill base, yet demands for soft skills still exceeds supply by up to 45%.

"Digital disruption, globalisation and demographic shifts are shaping Australia’s future skill needs, with soft-skill intensive occupations expected to account for two-thirds (63%) of all jobs in Australia by 2030. But do we fully understand the workforce skills necessary for success?" - DeakinCo. 


Nothing soft about the key skills

The Boston Consulting Group's global practice leader, digital and technology transformation in the public sector, Miguel Carrasco says of his own organisation: "We've always recruited for soft skills. Domain expertise is something you acquire over time by working in the same industry.

"The demand for expertise is as strong as ever so we won't see technical domain skills replaced by soft skills but perhaps what we're seeing in the broader economy is the elevation of some of the soft skills as not greater but of equal importance as other skills."

Soft skills training can and does work, new research shows

Working with Shahi Exports, a garment manufacturer, they ran a randomized controlled trial across five Bangalore factories. Not only did their training program prove effective, the benefits extended to both the company and its employees...The results are pretty astounding. The soft skills training program returned approximately 250 per cent on investment within eight months of concluding. So it more than paid for itself, mostly through increases in staff productivity. The other factors included increased retention during the training, and short-term gains in improved attendance.

6 job-ready soft skills you need to succeed

 “To be job-ready, you need to offer a complete package of advanced technical skills, which remain in high demand, as well as progressive soft skills,” says Nick Deligiannis, Managing Director of Hays in Australia & New Zealand.

Using enterprise skills to land my dream job (for now)

Navigating these shifts requires a portfolio of skills and capabilities which enable us to move between jobs more easily — including transferable enterprise skills and career management capabilities.

Soft skills are increasingly attractive to organisations. So why haven’t job seekers received the memo?

Employers desperately want soft skills – but the workforce hasn’t caught up yet.

Data from Workible and LinkedIn show that 69 percent of HR decision makers in Australia and New Zealand reported that the top reason (45 per cent) they found it difficult to fill leadership roles was due to a lack of soft skills among job applicants.

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Soft skills is a global movement. Find out about the global trend towards soft skills