Soft Skills News - Australia and Global

Soft skill development is a global phenomenon.
Both here in Australia and around the world, people are recognising the need for strong soft skills. 

Soft skills are defined as driving collaboration, emotional intelligence and communication – the things that facilitate interactions between people. The single most important soft skill is communication.

Technical (hard) skills and knowledge are essential for a business to do its job well, but organisations are finally realising that soft skills drive performance. Soft skills are the new drivers of business performance and growth.

LinkedIn reports that training for soft skills is the #1 priority for talent development in 2019.

Soft-skill intensive occupations are expected to account for two-thirds (63%) of all jobs in Australia by 2030, yet there is a significant skills shortage in the Australian market. If your staff can’t communicate, your company won’t win new business or maintain customers.

A UK report in 2015 found that by 2020, over half a million UK workers will be significantly held back by a lack of soft skills. The same report also found that soft skills contributed £88 billion to the UK economy at time of publication  – with this expected to increase to £109 billion during the next five years.

So critical was the need for a soft skills developed workforce that Tesco, McDonalds and a range of public institutions created the "backing soft skills" campaign to increase awareness and promote the need for soft skills development across the UK. Statistics from the US and across the globe support the growing need for humans soft skills in our increasingly technology-dependent world. In Australia and across the planet, soft Skills are the new drivers of business performance and growth.


Soft skill trends - Australia and Global
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Australia

Managing Director at Adecco Australia, Kelly Van Nelson, explained to Business Insider that an ever-shifting work environment can be attributed to skill-loss.

Depending on the industry you’re in, or are looking to get into, the term ‘skills’ can appear quite broad, as each industry requires niche expertise that might not necessarily transfer over to another field. However, Van Nelson believes there are three skills that are applicable to any field you go into — soft skills, agility and resilience.

“Soft skills are extremely favourable across all areas of work. Across industries, hiring managers are always looking for candidates with excellent communication skills, problem-solving skills, and the ability to work to deadlines,” Van Nelson asserts.


Business Insider Australia

Why the $2.5 billion training gap is bad news for Aussie businesses.,.Australian businesses are underspending on training and risk falling behind international competitors if investment in human skills is not increased, economists have warned.


“[Investment] seems to be the wrong way around, particularly when a greater share of human capital in the workplace is really linked to these human skills,” 


Rumbens says....“There’s been a greater focus on investing in new technology … the best way to utilise new technology is also to invest in people skills at the same time.


SmartCompany


Soft skills for business success

Australian workforce has a strong soft-skill base, yet demands for soft skills still exceeds supply by up to 45%. 

Soft-skill intensive occupations expected to account for two-thirds (63%) of all jobs in Australia by 2030, according to the report Soft skills for business success report by Deloitte Access Economics. company.


Deakin University

Nothing soft about the key skills


The Boston Consulting Group's global practice leader, digital and technology transformation in the public sector, Miguel Carrasco says of his own organisation: "We've always recruited for soft skills. Domain expertise is something you acquire over time by working in the same industry.

"The demand for expertise is as strong as ever so we won't see technical domain skills replaced by soft skills but perhaps what we're seeing in the broader economy is the elevation of some of the soft skills as not greater but of equal importance as other skills."

Australian Financial Review

The tech talent shortage is real 


With Australia requiring an extra 100,000 tech workers by 2024, Infosys’s VP of Australia and NZ, Ashok Mysore, said the ever-shifting technology landscape is making it harder to maintain a viable talent pool.

For Australia to be a competitive player in the world economy, our policymakers, businesses, workers and communities need to work better together to address the challenges of technology-related skills, investment and collaboration.”

ACS InformationAge


Technology is already replacing the need for some hard skills such as accounting, mathematics, administrative capabilities, and more. 

Instead, the future workplace will require workers to have essential soft skills including critical thinking, adaptability, cultural understanding, and a self-starting drive to innovate and learn. 

This will help them acquire and use hard skills as needed, then pivot to new skills as the workforce and technologies continue to evolve.

Inside Small Business 

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

Individual determination and sensitivity will become key factors in the CIO hiring process, according to Gartner, Inc. A recent survey revealed that CIOs who look to develop emotional dexterity in the digital era can improve their self-awareness, self-management and relationships during times of crisis by committing to practising self-improvement techniques....


“Interestingly, all surveyed CIOs spend an average of 30 minutes daily in learning and development, indicating it is not the quantity, but the quality of time spent on focusing on the right behaviours that is important,” said Rob O’Donohue, senior research director at Gartner.

Transparency was the most commonly admired emotional dexterity leadership competency, followed by authentic communications and collaboration. Above-average-performing CIOs are more likely to develop others through coaching and mentoring than low-performing CIOs (60% versus 48%). 

In a 1:1 setting with their direct reports, high-performing CIOs said that up to 74% of their time is spent listening, rather than directing.


Technology Decisions

What HR leaders are prioritising in 2021

Coca-Cola Amatil people and culture director Kate Mason says that like many businesses, hers had to adjust in 2020 in response to COVID-19, "and we're fortunate that we were able to do this from a position of strength".

"As we head into 2021, we can expect to see further volatility across our geographies, and so our priority from a HR perspective is to support the business in playing to its strengths, ensuring our people are engaged and thriving, and that we're well-positioned to capitalise on the exciting opportunities ahead."

Mason says Coca-Cola Amatil's three key priorities are:

  • Safety 
  • Leadership 
  • Skills for today and tomorrow 


HR Daily 

Learn More

Individual determination and sensitivity will become key factors in the CIO hiring process, according to Gartner, Inc. A recent survey revealed that CIOs who look to develop emotional dexterity in the digital era can improve their self-awareness, self-management and relationships during times of crisis by committing to practising self-improvement techniques....


“Interestingly, all surveyed CIOs spend an average of 30 minutes daily in learning and development, indicating it is not the quantity, but the quality of time spent on focusing on the right behaviours that is important,” said Rob O’Donohue, senior research director at Gartner.

Transparency was the most commonly admired emotional dexterity leadership competency, followed by authentic communications and collaboration. Above-average-performing CIOs are more likely to develop others through coaching and mentoring than low-performing CIOs (60% versus 48%). 

In a 1:1 setting with their direct reports, high-performing CIOs said that up to 74% of their time is spent listening, rather than directing.


Technology Decisions

COVID-19 may have accelerated the future of work, but it's also pushed the fast forward button on the skills that will be in hot demand in 2021.

Along with strong digital skills, professionals who have strong analytical and interpersonal skills and a willingness to learn will be the ones who prosper in 2021, according to Mason.

Ben Thompson, chief executive of people management platform Employment Hero, anticipates soft skills like communication, flexibility, teamwork, emotional intelligence and empathy will be in high demand as workplaces look to recover from the pandemic.


"Although we are seeing signs of a COVID-recovery, the next few years are still going to be tough for people and businesses in many ways," he says.

"From a leadership standpoint, communication skills will be vital as we adjust to more flexible modes of work. Without solid communication frameworks, leaders will struggle here."



Financial Review 


Managing Director at Adecco Australia, Kelly Van Nelson, explained to Business Insider that an ever-shifting work environment can be attributed to skill-loss.

Depending on the industry you’re in, or are looking to get into, the term ‘skills’ can appear quite broad, as each industry requires niche expertise that might not necessarily transfer over to another field. However, Van Nelson believes there are three skills that are applicable to any field you go into — soft skills, agility and resilience.

“Soft skills are extremely favourable across all areas of work. Across industries, hiring managers are always looking for candidates with excellent communication skills, problem-solving skills, and the ability to work to deadlines,” Van Nelson asserts.


Business Insider Australia

Why the $2.5 billion training gap is bad news for Aussie businesses.,.Australian businesses are underspending on training and risk falling behind international competitors if investment in human skills is not increased, economists have warned.


“[Investment] seems to be the wrong way around, particularly when a greater share of human capital in the workplace is really linked to these human skills,” 


Rumbens says....“There’s been a greater focus on investing in new technology … the best way to utilise new technology is also to invest in people skills at the same time.


SmartCompany


Soft skills for business success

Australian workforce has a strong soft-skill base, yet demands for soft skills still exceeds supply by up to 45%. 

Soft-skill intensive occupations expected to account for two-thirds (63%) of all jobs in Australia by 2030, according to the report Soft skills for business success report by Deloitte Access Economics. company.


Deakin University

Nothing soft about the key skills


The Boston Consulting Group's global practice leader, digital and technology transformation in the public sector, Miguel Carrasco says of his own organisation: "We've always recruited for soft skills. Domain expertise is something you acquire over time by working in the same industry.

"The demand for expertise is as strong as ever so we won't see technical domain skills replaced by soft skills but perhaps what we're seeing in the broader economy is the elevation of some of the soft skills as not greater but of equal importance as other skills."

Australian Financial Review

The tech talent shortage is real 


With Australia requiring an extra 100,000 tech workers by 2024, Infosys’s VP of Australia and NZ, Ashok Mysore, said the ever-shifting technology landscape is making it harder to maintain a viable talent pool.

For Australia to be a competitive player in the world economy, our policymakers, businesses, workers and communities need to work better together to address the challenges of technology-related skills, investment and collaboration.”

ACS InformationAge


Technology is already replacing the need for some hard skills such as accounting, mathematics, administrative capabilities, and more. 

Instead, the future workplace will require workers to have essential soft skills including critical thinking, adaptability, cultural understanding, and a self-starting drive to innovate and learn. 

This will help them acquire and use hard skills as needed, then pivot to new skills as the workforce and technologies continue to evolve.

Inside Small Business 

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

Australia

Individual determination and sensitivity will become key factors in the CIO hiring process, according to Gartner, Inc. A recent survey revealed that CIOs who look to develop emotional dexterity in the digital era can improve their self-awareness, self-management and relationships during times of crisis by committing to practising self-improvement techniques....


“Interestingly, all surveyed CIOs spend an average of 30 minutes daily in learning and development, indicating it is not the quantity, but the quality of time spent on focusing on the right behaviours that is important,” said Rob O’Donohue, senior research director at Gartner.

Transparency was the most commonly admired emotional dexterity leadership competency, followed by authentic communications and collaboration. Above-average-performing CIOs are more likely to develop others through coaching and mentoring than low-performing CIOs (60% versus 48%). 

In a 1:1 setting with their direct reports, high-performing CIOs said that up to 74% of their time is spent listening, rather than directing.


Technology Decisions

COVID-19 may have accelerated the future of work, but it's also pushed the fast forward button on the skills that will be in hot demand in 2021.

Along with strong digital skills, professionals who have strong analytical and interpersonal skills and a willingness to learn will be the ones who prosper in 2021, according to Mason.

Ben Thompson, chief executive of people management platform Employment Hero, anticipates soft skills like communication, flexibility, teamwork, emotional intelligence and empathy will be in high demand as workplaces look to recover from the pandemic.


"Although we are seeing signs of a COVID-recovery, the next few years are still going to be tough for people and businesses in many ways," he says.

"From a leadership standpoint, communication skills will be vital as we adjust to more flexible modes of work. Without solid communication frameworks, leaders will struggle here."



Financial Review 


Managing Director at Adecco Australia, Kelly Van Nelson, explained to Business Insider that an ever-shifting work environment can be attributed to skill-loss.

Depending on the industry you’re in, or are looking to get into, the term ‘skills’ can appear quite broad, as each industry requires niche expertise that might not necessarily transfer over to another field. However, Van Nelson believes there are three skills that are applicable to any field you go into — soft skills, agility and resilience.

“Soft skills are extremely favourable across all areas of work. Across industries, hiring managers are always looking for candidates with excellent communication skills, problem-solving skills, and the ability to work to deadlines,” Van Nelson asserts.


Business Insider Australia

Why the $2.5 billion training gap is bad news for Aussie businesses.,.Australian businesses are underspending on training and risk falling behind international competitors if investment in human skills is not increased, economists have warned.


“[Investment] seems to be the wrong way around, particularly when a greater share of human capital in the workplace is really linked to these human skills,” 


Rumbens says....“There’s been a greater focus on investing in new technology … the best way to utilise new technology is also to invest in people skills at the same time.


SmartCompany


Soft skills for business success

Australian workforce has a strong soft-skill base, yet demands for soft skills still exceeds supply by up to 45%. 

Soft-skill intensive occupations expected to account for two-thirds (63%) of all jobs in Australia by 2030, according to the report Soft skills for business success report by Deloitte Access Economics. company.


Deakin University

Nothing soft about the key skills


The Boston Consulting Group's global practice leader, digital and technology transformation in the public sector, Miguel Carrasco says of his own organisation: "We've always recruited for soft skills. Domain expertise is something you acquire over time by working in the same industry.

"The demand for expertise is as strong as ever so we won't see technical domain skills replaced by soft skills but perhaps what we're seeing in the broader economy is the elevation of some of the soft skills as not greater but of equal importance as other skills."

Australian Financial Review

The tech talent shortage is real 


With Australia requiring an extra 100,000 tech workers by 2024, Infosys’s VP of Australia and NZ, Ashok Mysore, said the ever-shifting technology landscape is making it harder to maintain a viable talent pool.

For Australia to be a competitive player in the world economy, our policymakers, businesses, workers and communities need to work better together to address the challenges of technology-related skills, investment and collaboration.”

ACS InformationAge


Technology is already replacing the need for some hard skills such as accounting, mathematics, administrative capabilities, and more. 

Instead, the future workplace will require workers to have essential soft skills including critical thinking, adaptability, cultural understanding, and a self-starting drive to innovate and learn. 

This will help them acquire and use hard skills as needed, then pivot to new skills as the workforce and technologies continue to evolve.

Inside Small Business 

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

What HR leaders are prioritising in 2021

Coca-Cola Amatil people and culture director Kate Mason says that like many businesses, hers had to adjust in 2020 in response to COVID-19, "and we're fortunate that we were able to do this from a position of strength".

"As we head into 2021, we can expect to see further volatility across our geographies, and so our priority from a HR perspective is to support the business in playing to its strengths, ensuring our people are engaged and thriving, and that we're well-positioned to capitalise on the exciting opportunities ahead."

Mason says Coca-Cola Amatil's three key priorities are:

  • Safety 
  • Leadership 
  • Skills for today and tomorrow 


HR Daily 

Learn More

Individual determination and sensitivity will become key factors in the CIO hiring process, according to Gartner, Inc. A recent survey revealed that CIOs who look to develop emotional dexterity in the digital era can improve their self-awareness, self-management and relationships during times of crisis by committing to practising self-improvement techniques....


“Interestingly, all surveyed CIOs spend an average of 30 minutes daily in learning and development, indicating it is not the quantity, but the quality of time spent on focusing on the right behaviours that is important,” said Rob O’Donohue, senior research director at Gartner.

Transparency was the most commonly admired emotional dexterity leadership competency, followed by authentic communications and collaboration. Above-average-performing CIOs are more likely to develop others through coaching and mentoring than low-performing CIOs (60% versus 48%). 

In a 1:1 setting with their direct reports, high-performing CIOs said that up to 74% of their time is spent listening, rather than directing.


Technology Decisions

COVID-19 may have accelerated the future of work, but it's also pushed the fast forward button on the skills that will be in hot demand in 2021.

Along with strong digital skills, professionals who have strong analytical and interpersonal skills and a willingness to learn will be the ones who prosper in 2021, according to Mason.

Ben Thompson, chief executive of people management platform Employment Hero, anticipates soft skills like communication, flexibility, teamwork, emotional intelligence and empathy will be in high demand as workplaces look to recover from the pandemic.


"Although we are seeing signs of a COVID-recovery, the next few years are still going to be tough for people and businesses in many ways," he says.

"From a leadership standpoint, communication skills will be vital as we adjust to more flexible modes of work. Without solid communication frameworks, leaders will struggle here."



Financial Review 


Managing Director at Adecco Australia, Kelly Van Nelson, explained to Business Insider that an ever-shifting work environment can be attributed to skill-loss.

Depending on the industry you’re in, or are looking to get into, the term ‘skills’ can appear quite broad, as each industry requires niche expertise that might not necessarily transfer over to another field. However, Van Nelson believes there are three skills that are applicable to any field you go into — soft skills, agility and resilience.

“Soft skills are extremely favourable across all areas of work. Across industries, hiring managers are always looking for candidates with excellent communication skills, problem-solving skills, and the ability to work to deadlines,” Van Nelson asserts.


Business Insider Australia

Why the $2.5 billion training gap is bad news for Aussie businesses.,.Australian businesses are underspending on training and risk falling behind international competitors if investment in human skills is not increased, economists have warned.


“[Investment] seems to be the wrong way around, particularly when a greater share of human capital in the workplace is really linked to these human skills,” 


Rumbens says....“There’s been a greater focus on investing in new technology … the best way to utilise new technology is also to invest in people skills at the same time.


SmartCompany


Soft skills for business success

Australian workforce has a strong soft-skill base, yet demands for soft skills still exceeds supply by up to 45%. 

Soft-skill intensive occupations expected to account for two-thirds (63%) of all jobs in Australia by 2030, according to the report Soft skills for business success report by Deloitte Access Economics. company.


Deakin University

Nothing soft about the key skills


The Boston Consulting Group's global practice leader, digital and technology transformation in the public sector, Miguel Carrasco says of his own organisation: "We've always recruited for soft skills. Domain expertise is something you acquire over time by working in the same industry.

"The demand for expertise is as strong as ever so we won't see technical domain skills replaced by soft skills but perhaps what we're seeing in the broader economy is the elevation of some of the soft skills as not greater but of equal importance as other skills."

Australian Financial Review

The tech talent shortage is real 


With Australia requiring an extra 100,000 tech workers by 2024, Infosys’s VP of Australia and NZ, Ashok Mysore, said the ever-shifting technology landscape is making it harder to maintain a viable talent pool.

For Australia to be a competitive player in the world economy, our policymakers, businesses, workers and communities need to work better together to address the challenges of technology-related skills, investment and collaboration.”

ACS InformationAge


Technology is already replacing the need for some hard skills such as accounting, mathematics, administrative capabilities, and more. 

Instead, the future workplace will require workers to have essential soft skills including critical thinking, adaptability, cultural understanding, and a self-starting drive to innovate and learn. 

This will help them acquire and use hard skills as needed, then pivot to new skills as the workforce and technologies continue to evolve.

Inside Small Business 

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

Australia

Prominent soft skills for the future of learning and work


Soft skills are the nucleus of a company’s people operations and productivity, but they must also be acknowledged as the most important interconnection between education and employability.


June 2021

Learn More

5 soft skills you need to succeed at work

Our emotional intelligence is what sets us apart.

It’s no secret that interpersonal skills are the way of the future. In fact, it’s likely they will define your future. A 2018 LinkedIn global survey of 4,000 professionals concluded that “training for soft skills is the number-one priority.”

Why? Soft skills—often referred to as emotional intelligence, or EQ—are what set us apart. According to a 2015 LinkedIn report, people with high EQ make on average $29,000 more than their non-emotionally intelligent counterparts. 

The bottom line is that you’ll thrive in the job market if you have strong interpersonal skills.


Fast Company US

Coca-Cola Amatil HRD on learning to lead a flexible team

HRD spoke to Susan Lowe, people & culture director for Coca-Cola Amatil's Pacific region 


"Off the back of this remote shift, leadership skills have evolved over the past 12 months.

We've seen a marked rise in the importance of soft skills to keep employees engaged through the crisis.

Without the ability to talk face-to-face, virtual alternatives have really forced people leaders to rethink how they build relationships with staff – and in particular new recruits.

“It really brings to the fore just how important communication is,” Lowe said. “You’re having conversations you might not have had with a direct report before and learning how you communicate best with somebody.”


HRD - National HR Summit New Zealand.

Learn More

Soft skills are fundamental to global business relations

Soft skills that emphasise collaboration emerged higher than individual skills and are just as important as technical prowess. 

There is not just a talent war – it’s a famine. To succeed, companies must hire, develop, and retain talent better than their competition. 

Digital projects are focused on creating superior customer and employee experiences, and soft skills have become just as important as technical ones. Those in greatest demand are teamwork (74% of digital initiatives), leadership (70%), and communication (68%). 


Contributor: Pravin Rao, Chief Operating Officer, Infosys

HR Director

Coca-Cola Amatil HRD on learning to lead a flexible team

HRD spoke to Susan Lowe, people & culture director for Coca-Cola Amatil's Pacific region 


"Off the back of this remote shift, leadership skills have evolved over the past 12 months.

We've seen a marked rise in the importance of soft skills to keep employees engaged through the crisis.

Without the ability to talk face-to-face, virtual alternatives have really forced people leaders to rethink how they build relationships with staff – and in particular new recruits.

“It really brings to the fore just how important communication is,” Lowe said. “You’re having conversations you might not have had with a direct report before and learning how you communicate best with somebody.”


HRD - National HR Summit New Zealand.

Learn More

Soft skills are fundamental to global business relations

Soft skills that emphasise collaboration emerged higher than individual skills and are just as important as technical prowess. 

There is not just a talent war – it’s a famine. To succeed, companies must hire, develop, and retain talent better than their competition. 

Digital projects are focused on creating superior customer and employee experiences, and soft skills have become just as important as technical ones. Those in greatest demand are teamwork (74% of digital initiatives), leadership (70%), and communication (68%). 


Contributor: Pravin Rao, Chief Operating Officer, Infosys

HR Director

5 soft skills you need to succeed at work

Our emotional intelligence is what sets us apart.

It’s no secret that interpersonal skills are the way of the future. In fact, it’s likely they will define your future. A 2018 LinkedIn global survey of 4,000 professionals concluded that “training for soft skills is the number-one priority.”

Why? Soft skills—often referred to as emotional intelligence, or EQ—are what set us apart. According to a 2015 LinkedIn report, people with high EQ make on average $29,000 more than their non-emotionally intelligent counterparts. 

The bottom line is that you’ll thrive in the job market if you have strong interpersonal skills.


Fast Company US

Soft skills key for a successful career

A recent report from the World Economic Forum found that the most in-demand occupations or specialties did not even exist 10 or even five years ago.


"Large global organisations such as Google, EY, Costco, Whole Foods, Hilton, Apple, Starbucks and IBM no longer require a degree for their roles.

Our world is changing at a rapid speed with new digital technologies emerging constantly. Employers today are aware qualifications obtained in 2015 may not necessarily be relevant for a position they may be in today."

"Today, there's a move for employers and career seekers to tune into their soft skills. These skills have never been a focus for university learners, despite recent research highlighting why soft skills are considered a key ingredient for a successful career. 

Supported by the fact that hard skills are easier and faster to learn than soft skills, we can see why businesses are leaning towards hiring 80 per cent on culture fit and 20 per cent on skills."

Jane Kennelly, of Frog Recruitment speaks with NZ Herald

The 7 soft skills you need to be successful


You may be a computer whiz, a scientific genius, or a master of mathematical theories.  However, to be successful, you need more than just expertise in your given specialty. 


In fact, according to the National Association of Colleges and Employees (NACE), when participating employers were asked to name the attributes they seek in candidates, they gave their highest scores to the following three traits:

  • Written Communication Skills (82%)
  • Problem Solving Skills (80.9%)
  • Ability to Work in a Team (78.7%)

Interestingly, technical skills (59.6%) and computer skills (55.1%), often considered among the most important skills an applicant can possess in today’s high-tech job market, ranked quite low by comparison. 


Omnia Group 

Soft skills for business success

Why Great Managers Are So Rare - Gallup

A recent study by Gallup showed that companies failed to hire managers with the rights skills - 82% of the time!


That’s a daunting statistic. Leaders who are ill-equipped to motivate and inspire employees will certainly struggle to understand when they are abusing technology’s benefits.


Companies need to overhaul their recruitment and interviewing practices to assess both professional skills and soft skills. 


Leaders need ongoing training and coaching to achieve high performance work cultures. Training is not an annual one time only event, it is a process. 


Learning never ends and leaders are never done growing.


CMS Wire

Nothing soft about the key skills

The soft skills of engineering require collaboration


It’s not all about technical content. A collaborative environment is required to build up vital soft skills such as co-operation and leadership.

Soft skills

Indeed, soft skills are sometimes described as “future skills” because employers forecast that these are the attributes they will look for when hiring graduates, and the ones that people will need to remain employable as technology continues to evolve and the workplace rapidly changes. Yet these are the skills of the past as well as the future.

Sarah Hitt, Full Professor in Engineering Education at NMITE which is aiming to revolutionise engineering education.


Electronicsweekly.com

The tech talent shortage is real 

Why soft skills matter


When it comes to taking soft skills seriously training should be top of the agenda for a business that wants to promote individual and organisational excellence. 

Training and continued personal development are at the core of EY’s values, and while hard skills are developed through the firm’s professional qualifications, on-the-job training and global learning curriculum, soft skills are given equal attention through schemes such as mentoring, coaching and counselling (career development and performance reviews).


Julie Bisson, Executive Director, Assurance and People Leader at EY Channel Islands 

Jobs are changing

Anything that is routine or repetitive will be automated,” said Minouche Shafik, Director of the London School of Economics, in a session on Saving Economic Globalization from Itself.

She also spoke of the importance of “the soft skills, creative skills. Research skills, the ability to find information, synthesise it, make something of it.”

World Economic Forum

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

Global

Prominent soft skills for the future of learning and work


Soft skills are the nucleus of a company’s people operations and productivity, but they must also be acknowledged as the most important interconnection between education and employability.


June 2021

Learn More

5 soft skills you need to succeed at work

Our emotional intelligence is what sets us apart.

It’s no secret that interpersonal skills are the way of the future. In fact, it’s likely they will define your future. A 2018 LinkedIn global survey of 4,000 professionals concluded that “training for soft skills is the number-one priority.”

Why? Soft skills—often referred to as emotional intelligence, or EQ—are what set us apart. According to a 2015 LinkedIn report, people with high EQ make on average $29,000 more than their non-emotionally intelligent counterparts. 

The bottom line is that you’ll thrive in the job market if you have strong interpersonal skills.


Fast Company US

Coca-Cola Amatil HRD on learning to lead a flexible team

HRD spoke to Susan Lowe, people & culture director for Coca-Cola Amatil's Pacific region 


"Off the back of this remote shift, leadership skills have evolved over the past 12 months.

We've seen a marked rise in the importance of soft skills to keep employees engaged through the crisis.

Without the ability to talk face-to-face, virtual alternatives have really forced people leaders to rethink how they build relationships with staff – and in particular new recruits.

“It really brings to the fore just how important communication is,” Lowe said. “You’re having conversations you might not have had with a direct report before and learning how you communicate best with somebody.”


HRD - National HR Summit New Zealand.

Learn More

Soft skills are fundamental to global business relations

Soft skills that emphasise collaboration emerged higher than individual skills and are just as important as technical prowess. 

There is not just a talent war – it’s a famine. To succeed, companies must hire, develop, and retain talent better than their competition. 

Digital projects are focused on creating superior customer and employee experiences, and soft skills have become just as important as technical ones. Those in greatest demand are teamwork (74% of digital initiatives), leadership (70%), and communication (68%). 


Contributor: Pravin Rao, Chief Operating Officer, Infosys

HR Director

Coca-Cola Amatil HRD on learning to lead a flexible team

HRD spoke to Susan Lowe, people & culture director for Coca-Cola Amatil's Pacific region 


"Off the back of this remote shift, leadership skills have evolved over the past 12 months.

We've seen a marked rise in the importance of soft skills to keep employees engaged through the crisis.

Without the ability to talk face-to-face, virtual alternatives have really forced people leaders to rethink how they build relationships with staff – and in particular new recruits.

“It really brings to the fore just how important communication is,” Lowe said. “You’re having conversations you might not have had with a direct report before and learning how you communicate best with somebody.”


HRD - National HR Summit New Zealand.

Learn More

Soft skills are fundamental to global business relations

Soft skills that emphasise collaboration emerged higher than individual skills and are just as important as technical prowess. 

There is not just a talent war – it’s a famine. To succeed, companies must hire, develop, and retain talent better than their competition. 

Digital projects are focused on creating superior customer and employee experiences, and soft skills have become just as important as technical ones. Those in greatest demand are teamwork (74% of digital initiatives), leadership (70%), and communication (68%). 


Contributor: Pravin Rao, Chief Operating Officer, Infosys

HR Director

5 soft skills you need to succeed at work

Our emotional intelligence is what sets us apart.

It’s no secret that interpersonal skills are the way of the future. In fact, it’s likely they will define your future. A 2018 LinkedIn global survey of 4,000 professionals concluded that “training for soft skills is the number-one priority.”

Why? Soft skills—often referred to as emotional intelligence, or EQ—are what set us apart. According to a 2015 LinkedIn report, people with high EQ make on average $29,000 more than their non-emotionally intelligent counterparts. 

The bottom line is that you’ll thrive in the job market if you have strong interpersonal skills.


Fast Company US

Soft skills key for a successful career

A recent report from the World Economic Forum found that the most in-demand occupations or specialties did not even exist 10 or even five years ago.


"Large global organisations such as Google, EY, Costco, Whole Foods, Hilton, Apple, Starbucks and IBM no longer require a degree for their roles.

Our world is changing at a rapid speed with new digital technologies emerging constantly. Employers today are aware qualifications obtained in 2015 may not necessarily be relevant for a position they may be in today."

"Today, there's a move for employers and career seekers to tune into their soft skills. These skills have never been a focus for university learners, despite recent research highlighting why soft skills are considered a key ingredient for a successful career. 

Supported by the fact that hard skills are easier and faster to learn than soft skills, we can see why businesses are leaning towards hiring 80 per cent on culture fit and 20 per cent on skills."

Jane Kennelly, of Frog Recruitment speaks with NZ Herald

The 7 soft skills you need to be successful


You may be a computer whiz, a scientific genius, or a master of mathematical theories.  However, to be successful, you need more than just expertise in your given specialty. 


In fact, according to the National Association of Colleges and Employees (NACE), when participating employers were asked to name the attributes they seek in candidates, they gave their highest scores to the following three traits:

  • Written Communication Skills (82%)
  • Problem Solving Skills (80.9%)
  • Ability to Work in a Team (78.7%)

Interestingly, technical skills (59.6%) and computer skills (55.1%), often considered among the most important skills an applicant can possess in today’s high-tech job market, ranked quite low by comparison. 


Omnia Group 

Soft skills for business success

Why Great Managers Are So Rare - Gallup

A recent study by Gallup showed that companies failed to hire managers with the rights skills - 82% of the time!


That’s a daunting statistic. Leaders who are ill-equipped to motivate and inspire employees will certainly struggle to understand when they are abusing technology’s benefits.


Companies need to overhaul their recruitment and interviewing practices to assess both professional skills and soft skills. 


Leaders need ongoing training and coaching to achieve high performance work cultures. Training is not an annual one time only event, it is a process. 


Learning never ends and leaders are never done growing.


CMS Wire

Nothing soft about the key skills

The soft skills of engineering require collaboration


It’s not all about technical content. A collaborative environment is required to build up vital soft skills such as co-operation and leadership.

Soft skills

Indeed, soft skills are sometimes described as “future skills” because employers forecast that these are the attributes they will look for when hiring graduates, and the ones that people will need to remain employable as technology continues to evolve and the workplace rapidly changes. Yet these are the skills of the past as well as the future.

Sarah Hitt, Full Professor in Engineering Education at NMITE which is aiming to revolutionise engineering education.


Electronicsweekly.com

The tech talent shortage is real 

Why soft skills matter


When it comes to taking soft skills seriously training should be top of the agenda for a business that wants to promote individual and organisational excellence. 

Training and continued personal development are at the core of EY’s values, and while hard skills are developed through the firm’s professional qualifications, on-the-job training and global learning curriculum, soft skills are given equal attention through schemes such as mentoring, coaching and counselling (career development and performance reviews).


Julie Bisson, Executive Director, Assurance and People Leader at EY Channel Islands 

Jobs are changing

Anything that is routine or repetitive will be automated,” said Minouche Shafik, Director of the London School of Economics, in a session on Saving Economic Globalization from Itself.

She also spoke of the importance of “the soft skills, creative skills. Research skills, the ability to find information, synthesise it, make something of it.”

World Economic Forum

91% of CEOs agree that they need to strengthen their organisation’s soft skills to sit alongside digital skills.


The task of retraining talent goes beyond digital upskilling with 87% of Australia’s CEOs agreeing or strongly agreeing that they need to strengthen the soft skills of employees alongside their digital skills.

Australia’s CEOs recognise this ongoing reskilling responsibility (54%, versus 67% of CEOs globally) and agree that they have a responsibility to retrain employees whose tasks and jobs are automated by technology. Change is here and 75% of Australia’s CEOs (and 79% globally) are concerned about the availability of key skills. 

PwC Australia

Hard questions on soft skills


By 2030, soft skill intensive occupations are predicted to make up almost two thirds of all Australian jobs (up from just over half in 2000). 

Employer demand for soft skills is reportedly increasing and research indicates that shortages already exist in the Australian workforce.

Deloitte Australia

Insufficient training is causing employees to quit 


Insufficient training is causing one in three employees to quit, according to LinkedIn, which also identified a “misalignment” between employers and workers on their approach to professional development. 

The professional networking platform surveyed 1,033 Australian employees and 217 development professionals)  learning and development (L&D) professionals across Australia, India, Japan and Singapore. 

MyBusiness

What HR leaders are prioritising in 2021

Coca-Cola Amatil people and culture director Kate Mason says that like many businesses, hers had to adjust in 2020 in response to COVID-19, "and we're fortunate that we were able to do this from a position of strength".

"As we head into 2021, we can expect to see further volatility across our geographies, and so our priority from a HR perspective is to support the business in playing to its strengths, ensuring our people are engaged and thriving, and that we're well-positioned to capitalise on the exciting opportunities ahead."

Mason says Coca-Cola Amatil's three key priorities are:

  • Safety 
  • Leadership 
  • Skills for today and tomorrow 


HR Daily 

Learn More

Individual determination and sensitivity will become key factors in the CIO hiring process, according to Gartner, Inc. A recent survey revealed that CIOs who look to develop emotional dexterity in the digital era can improve their self-awareness, self-management and relationships during times of crisis by committing to practising self-improvement techniques....


“Interestingly, all surveyed CIOs spend an average of 30 minutes daily in learning and development, indicating it is not the quantity, but the quality of time spent on focusing on the right behaviours that is important,” said Rob O’Donohue, senior research director at Gartner.

Transparency was the most commonly admired emotional dexterity leadership competency, followed by authentic communications and collaboration. Above-average-performing CIOs are more likely to develop others through coaching and mentoring than low-performing CIOs (60% versus 48%). 

In a 1:1 setting with their direct reports, high-performing CIOs said that up to 74% of their time is spent listening, rather than directing.


Technology Decisions

COVID-19 may have accelerated the future of work, but it's also pushed the fast forward button on the skills that will be in hot demand in 2021.

Along with strong digital skills, professionals who have strong analytical and interpersonal skills and a willingness to learn will be the ones who prosper in 2021, according to Mason.

Ben Thompson, chief executive of people management platform Employment Hero, anticipates soft skills like communication, flexibility, teamwork, emotional intelligence and empathy will be in high demand as workplaces look to recover from the pandemic.


"Although we are seeing signs of a COVID-recovery, the next few years are still going to be tough for people and businesses in many ways," he says.

"From a leadership standpoint, communication skills will be vital as we adjust to more flexible modes of work. Without solid communication frameworks, leaders will struggle here."



Financial Review