Welcome to the Australian Institute of Soft Skills Training

At the Australian Institute of Soft Skills Training (AISS Training), we understand that you need a return on investment for your training dollar.  That's why we've made our courses short, engaging and above all else great value for money. 

We put the human back into human-communications skills training. Hands-on, practical, soft skills training that provides 

Real Skills for Real People.

Each of our courses and 1 on 1 coaching can be tailored to your organisation's exact needs and our courses can be run online as virtual training or at your offices, ensuring social distancing for a highly interactive session. 

Contact us to arrange a free training consultation today.

Find your perfect course which can be delivered in-person or in a virtual setting. 

credit control - debt collection training

Respect@Work ​Act 2022 
​Respect at Work Training

With the Anti-Discrimination and Human Rights Legislation Amendment (Respect at Work) Bill 2022 coming to effect on the 6th March 2023, all organisations now need to ensure that their workplaces are complying with the new legislation. 


A big part of complying will be ensuring soft skills training for all team members to understand their rights and responsibilities under the new Act.

Find out more

© Australian Human Rights Commission 2022

leadership and management courses

Leadership & Management in a post-COVID world

Being a leader in a post-COVID environment presents new challenges.   Many people struggle working in a virtual or blended circumstance.

 Knowing how to engage and get the most from team members is vital in the age of the great resignation. 

Your skills will play a vital part in helping to shape the culture and business outcomes throughout 2023 and beyond. 

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Presentation Skills Training

Storytelling - for engaging presentations

Covid-19 has changed the way many organisations work internally and externally. 
In some cases these changes have been significant. 
In order to motivate staff and engage customers, it is vital that a new story be created and the ability to tell that story will determine the success of many organisations.

Time Management Skills

Time Management Skills

Your greatest resource is you and your time. Knowing how to manage

your time in a constructive, productive and fulfilling way is paramount to the success of you as an individual and for your company.

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Receptionist Skills Training

    Customer Service for Frontline workers

Over the past two years, we've all realised how critical our customer service and frontline workers truly are. In 2022 it's going to be vital to upgrade the skills of these teams to guard against burnout and job dissatisfaction.

Maintaining the health of these team members will increase your customer satisfaction and create a healthy balance sheet. 

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Conflict Management skills training

 Conflict Management skills

Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.

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Strategic Thinking course

Strategic Thinking

In today's business landscape with the rise of AI and automation, the greatest protection an individual or a company can have is the ability to think strategically.

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Communication Skills training

Communicate with Emotional Intelligence

Emotional intelligence is a core communication skill required in this post-covid environment. The ability to communicate in a diverse, 
multi-generational organisation is paramount to all staff members, no matter what their role or department. As communication has a direct impact on your organisation's ability to create a healthy balance sheet and reduces staff turnover. 
credit control - debt collection training

Accounts Receivable/ Credit Control Skills 

As we navigate to the new-normal it will be vital to maintain a healthy cashflow.  Many organisations are struggling to ensure credit terms are met and invoices are paid on time. 

This accounts receivable course will equip your credit controllers with the skills they need to maintain healthy cashflow whilst building positive customer-centric relationships. 

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