Welcome to the Australian Institute of Soft Skills Training
At the Australian Institute of Soft Skills Training (AISS Training), we understand that you need a return on investment for your organisation's training dollar. That's why we've made our courses short, engaging, and great value for money. We emphasise the human aspect of communications skills training.
Our approach is hands-on and practical, delivering soft skills training that provides Real Skills for Real People.
Each of our courses, programs, seminars and 1-on-1 coaching can be tailored to your organisation's needs. We run courses at our Australia-wide city-based training venues, at your office, or we tailor make a virtual experience.
Who We Help
Government
Multinationals
Australian Corporations
Across All Sectors
Our Courses
About Us
The Australian Institute of Soft Skills Training (AISS Training) is Australia's premier dedicated soft skills training group. We bring together experience working with participants from hundreds of companies ranging from some of the world’s largest - through to small-medium sized enterprise (SME).
Our facilitators and trainers bring a wealth of collective experience to your organisation, spanning local and state government departments, corporate training and consulting.
Working with your team members on important soft skills including respect at work, strategic thinking, leadership and management, customer service programs and organisational-wide transformations.
More From Our Clients
Virtual Training - Communication Coaching Sessions
“Being a highly logical and technical individual, I would often find myself frustrated when dealing with people not of a similar nature. This was having a negative impact in both my professional and personal life. The training I received has given me a much better understanding of the factors involved in people communicating, a lot of which I had previously dismissed as not important.
The techniques and formulas I have learned during this training have helped me improve my communication in both professional capacity and personal level. That combined with the exercises on tone and body language has made a major difference in my communication skills in a short time frame.
I would recommend this training to everyone as the benefits of good communication skills will help in all aspects of their life and working career.”
“Being a highly logical and technical individual, I would often find myself frustrated when dealing with people not of a similar nature. This was having a negative impact in both my professional and personal life. The training I received has given me a much better understanding of the factors involved in people communicating, a lot of which I had previously dismissed as not important.
The techniques and formulas I have learned during this training have helped me improve my communication in both professional capacity and personal level. That combined with the exercises on tone and body language has made a major difference in my communication skills in a short time frame.
I would recommend this training to everyone as the benefits of good communication skills will help in all aspects of their life and working career.”
Solutions and Technology Group, WorkCover Queensland
I am thankful we approached AISS Training to develop and deliver a soft skills training program for our graduate cohort, including a focus on understanding generational diversity. From the first discussion, it was evident we were partnering with a provider who was respectful and responsive to our needs.
The program was facilitated in an enthusiastic and engaging manner with a balanced blend of knowledge and practical components. The facilitator challenged the participants across the two days and provided actionable take-aways in preparation for the next stage of their internal graduate program and careers at Toyota.
I highly recommend companies reach out to AISS Training when seeking a solution for a development need.
The program was facilitated in an enthusiastic and engaging manner with a balanced blend of knowledge and practical components. The facilitator challenged the participants across the two days and provided actionable take-aways in preparation for the next stage of their internal graduate program and careers at Toyota.
I highly recommend companies reach out to AISS Training when seeking a solution for a development need.
Amanda - Toyota Motor Corporation Australia
"We engaged AISS Training for Sales Presentation Skills for our Sales Engineers. The team members found the training very engaging - particularly the interactive role play and activities around understanding how to communicate with different behavioural styles.
The course material was tailored to our needs and delivered with enthusiasm and expertise by the facilitator."
The course material was tailored to our needs and delivered with enthusiasm and expertise by the facilitator."
Aaron Robinson - Manager Sales Engineering, A&NZ Citrix Systems Asia Pacific
Virtual Training - Customer Service Tailored Program
"Our team greatly enjoyed the training with the facilitator; it was informative and fun! He is very invested in getting the message across, and our team enthusiastically received his message. We loved getting to understand ourselves and the customers, and the interactive role play was particularly beneficial for us.
The virtual training was easy to attend, but we look forward to doing it all again next year when we can all be there in person." Thanks! -Shari
"Our team greatly enjoyed the training with the facilitator; it was informative and fun! He is very invested in getting the message across, and our team enthusiastically received his message. We loved getting to understand ourselves and the customers, and the interactive role play was particularly beneficial for us.
The virtual training was easy to attend, but we look forward to doing it all again next year when we can all be there in person." Thanks! -Shari
Shari Porter Technical Support Team Leader – Asia Pacific Advanced Solutions International (ASI)
"The AISS Training facilitator carried out a couple of invaluable training sessions with our team in one day. For both, the team found them engaging and interactive with never a dull moment. A highlight was the learnings around how to navigate difficult customers. Thanks so much!”
Kate T, People and Culture Manager, TAXIBOX
The Conflict Resolution course was an excellent investment. I can’t recommend it enough. The facilitator tailored the course to the group as our needs changed throughout the day and everyone was encouraged to contribute.
The course content was used as a guide, rather than a textbook and the discussions that resulted felt insightful and very personal. I have no doubt that everyone who attended ended the day with new insights about themselves and new tools to improve their interactions with the people in their lives.
The whole experience felt like an organic exploration of how to resolve and mitigate conflict, how each conflict situation is perceived by those involved, and how examining your own perspective in those situations can be a powerful tool for professional and personal life improvement.
The course content was used as a guide, rather than a textbook and the discussions that resulted felt insightful and very personal. I have no doubt that everyone who attended ended the day with new insights about themselves and new tools to improve their interactions with the people in their lives.
The whole experience felt like an organic exploration of how to resolve and mitigate conflict, how each conflict situation is perceived by those involved, and how examining your own perspective in those situations can be a powerful tool for professional and personal life improvement.
Chris Camp - Training & Professional Development Specialist, Institute of Internal Auditors-Australia
"Sharon was fantastic, to be able to go from one activity to the next without PowerPoint shows she really knows her content.
I really appreciated the energy in the room (especially given it was the afternoon) and that Sharon engaged everybody and had everyone talking.
One of the participants came up to me after and said it was "the best training session they had ever been to".
I really appreciated the energy in the room (especially given it was the afternoon) and that Sharon engaged everybody and had everyone talking.
One of the participants came up to me after and said it was "the best training session they had ever been to".
Jo Kot - Training Coordinator Greystanes Disability Services
"Thank you for the session on Strategic Thinking last week. The course was well structured and paced. I was able to work on a real-time scenario with you and apply all the concepts that we went through.
Eventually, I was able to meet my expectations in this course 😊"
Eventually, I was able to meet my expectations in this course 😊"
Sharan, Operational Support Lead, UniSuper
COVID-safe Customer Service Seminar
"The facilitator from AISS Training was an integral part of our covid-safe training day for our customer service staff.
The way that he conducted role-plays with our staff on stage, inviting them to play opposite him as both a staff member and a customer, was a powerful educational technique, and very useful for our staff to be part of. His presentation style was entertaining and at the same time warm and involving.
I believe our staff gained confidence from the experience while engaging with content that was relevant and well structured. "
"The facilitator from AISS Training was an integral part of our covid-safe training day for our customer service staff.
The way that he conducted role-plays with our staff on stage, inviting them to play opposite him as both a staff member and a customer, was a powerful educational technique, and very useful for our staff to be part of. His presentation style was entertaining and at the same time warm and involving.
I believe our staff gained confidence from the experience while engaging with content that was relevant and well structured. "
Tamara Jungwirth, Director and CEO - Gasworks Arts Park
I was pleased to have Rum present for the first time at a dedicated soft skills keynote session at the 2022 Public Sector Assurance Forum. This session proved to be great hit for our audience, with Rum scoring a rating 4.68/5.00 for the session, which is an excellent result.
Some delegate's comments included “Very engaging & informative; energetic”, “Inspirational speaker with some fantastic takeaways“, Great speaker, Well presented. Super engaging! Best speaker of the day.”
Rum’s energy and passion is evident from the engagement to session delivery that results in a great presentation on the day.
Some delegate's comments included “Very engaging & informative; energetic”, “Inspirational speaker with some fantastic takeaways“, Great speaker, Well presented. Super engaging! Best speaker of the day.”
Rum’s energy and passion is evident from the engagement to session delivery that results in a great presentation on the day.
John Harmata, Professional Development Manager, IIA-Australia
I took your credit control course in August and wow! After attending your course, I had two weeks to meet my $1 million and I just got the results from the collections reporting and...
I just hit $1.6 million! Thank you again :)
I just hit $1.6 million! Thank you again :)
Susan – Accounts (company name withheld for privacy).
"I completed the virtual Leadership and Management training course with AISS Training. The facilitator was a fantastic trainer, very engaging and entertaining, he also adapted the course to tailor it to our needs.
I received more than I was expecting from this training and it has already helped me both in my professional and personal life. I have gained confidence, assertiveness and have improved my communication skills. The most important thing the facilitator taught me was that conflict is my friend." - Karen
I received more than I was expecting from this training and it has already helped me both in my professional and personal life. I have gained confidence, assertiveness and have improved my communication skills. The most important thing the facilitator taught me was that conflict is my friend." - Karen
Karen, Purchasing Manager - Aquaterro
The Strategic Thinking course presented by AISS was a valuable tool for me as a manager. It allowed me the time to recognise my patterns of thinking and planning, along with gaining perspective of my whole team.
It was valuable to have feedback from a group outside my own workplace for perspective.
Working in a small not for profit is intense with many demands and a desire to do more than we have capacity for leaves little apparent time to spare. Reinforcing the distinction between strategic thinking and strategic planning was particularly powerful and has allowed me to give myself the valuable time to think through what I need to in my workplace without getting caught up in the ‘busy’.
This benefits my team and the organisation with clearer ideas and actions for our proje
It was valuable to have feedback from a group outside my own workplace for perspective.
Working in a small not for profit is intense with many demands and a desire to do more than we have capacity for leaves little apparent time to spare. Reinforcing the distinction between strategic thinking and strategic planning was particularly powerful and has allowed me to give myself the valuable time to think through what I need to in my workplace without getting caught up in the ‘busy’.
This benefits my team and the organisation with clearer ideas and actions for our proje
Josie Charles - Support & Delivery Manager, Stephanie Alexander Kitchen Garden Foundation
"My ladies certainly indicated to me that they found the course [Credit Control Training] valuable and in particular they we very impressed with the way it was delivered. The facilitator ensured each participant's needs were met. Several of them said it was the best course they have ever attended and are keen to do more courses with your organisation."
Jennifer – Accounts Receivable Manager, De Bortoli Wines
"Overall a great course and informative, and a reminder of our responsibilities"
Sonia - Credit Controller, Galderma
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