Welcome to the Australian Institute of Soft Skills Training
At the Australian Institute of Soft Skills Training (AISS Training), we understand that you need a return on investment for your training dollar. That's why we've made our courses short, engaging and above all else great value for money.
We put the human back into human-communications skills training. Hands-on, practical, soft skills training that provides
Real Skills for Real People.
Each of our courses and 1 on 1 coaching can be tailored to your organisation's exact needs and our courses can be run online as virtual training or at your offices, ensuring social distancing for a highly interactive session.
Contact us to arrange a free training consultation today.
Find your perfect course which can be delivered in-person or in a virtual setting.
Respect@Work Act 2022
Respect at Work Training
With the Anti-Discrimination and Human Rights Legislation Amendment (Respect at Work) Bill 2022 coming to effect on the 6th March 2023, all organisations now need to ensure that their workplaces are complying with the new legislation.
A big part of complying will be ensuring soft skills training for all team members to understand their rights and responsibilities under the new Act.
© Australian Human Rights Commission 2022
Leadership & Management in a post-COVID world
Being a leader in a post-COVID environment presents new challenges. Many people struggle working in a virtual or blended circumstance.
Knowing how to engage and get the most from team members is vital in the age of the great resignation.
Your skills will play a vital part in helping to shape the culture and business outcomes throughout 2023 and beyond.
Storytelling - for engaging presentations
Time Management Skills
Your greatest resource is you and your time. Knowing how to manage
your time in a constructive, productive and fulfilling way is paramount to the success of you as an individual and for your company.
Customer Service for Frontline workers
Over the past two years, we've all realised how critical our customer service and frontline workers truly are. In 2022 it's going to be vital to upgrade the skills of these teams to guard against burnout and job dissatisfaction.
Maintaining the health of these team members will increase your customer satisfaction and create a healthy balance sheet.
Conflict Management skills
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
Strategic Thinking
In today's business landscape with the rise of AI and automation, the greatest protection an individual or a company can have is the ability to think strategically.
Communicate with Emotional Intelligence
Accounts Receivable/ Credit Control Skills
Accounts Receivable/ Credit Control Skills
As we navigate to the new-normal it will be vital to maintain a healthy cashflow. Many organisations are struggling to ensure credit terms are met and invoices are paid on time.
This accounts receivable course will equip your credit controllers with the skills they need to maintain healthy cashflow whilst building positive customer-centric relationships.
I was pleased to have Rum present for the first time at a dedicated soft skills keynote session at the 2022 Public Sector Assurance Forum. This session proved to be great hit for our audience, with Rum scoring a rating 4.68/5.00 for the session, which is an excellent result.
Some delegate's comments included “Very engaging & informative; energetic”, “Inspirational speaker with some fantastic takeaways“, Great speaker, Well presented. Super engaging! Best speaker of the day.”
Rum’s energy and passion is evident from the engagement to session delivery that results in a great presentation on the day.
John Harmata, Professional Development Manager, IIA-Australia
"Rum carried out a couple of invaluable training sessions with our team in one day. For both, the team found them engaging and interactive with never a dull moment. A highlight was the learnings around how to navigate difficult customers. Thanks so much Rum!”
Kate T, Operations Support Manager, TAXIBOX
Virtual Training - Communication Coaching Sessions
“Being a highly logical and technical individual, I would often find myself frustrated when dealing with people not of a similar nature. This was having a negative impact in both my professional and personal life. The training I received has given me a much better understanding of the factors involved in people communicating, a lot of which I had previously dismissed as not important.
The techniques and formulas I have learned during this training have helped me improve my communication in both professional capacity and personal level. That combined with the exercises on tone and body language has made a major difference in my communication skills in a short time frame.
I would recommend this training to everyone as the benefits of good communication skills will help in all aspects of their life and working career.”
Solutions and Technology Group
I am thankful we approached AISS Training to develop and deliver a soft skills training program for our graduate cohort, including a focus on understanding generational diversity. From the first discussion, it was evident we were partnering with a provider who was respectful and responsive to our needs.
The program was facilitated in an enthusiastic and engaging manner with a balanced blend of knowledge and practical components. The facilitator challenged the participants across the two days and provided actionable take-aways in preparation for the next stage of their internal graduate program and careers at Toyota.
I highly recommend companies reach out to AISS Training when seeking a solution for a development need.
Amanda - Toyota Motor Corporation Australia
Virtual Training - Customer Service Tailored Program
"Our team greatly enjoyed the training with Rum, it was informative and fun! He is very invested in getting the message across, and our team enthusiastically received his message. We loved getting to understand ourselves and the customers, and the interactive role play was particularly beneficial for us.
The virtual training was easy to attend, but we look forward to doing it all again next year when we can all be there in person."
Thanks!
Shari
Shari Porter Technical Support Team Leader – Asia Pacific
Advanced Solutions International (ASI)
The Conflict Resolution course was an excellent investment. I can’t recommend it enough. The facilitator tailored the course to the group as our needs changed throughout the day and everyone was encouraged to contribute.
The course content was used as a guide, rather than a textbook and the discussions that resulted felt insightful and very personal. I have no doubt that everyone who attended ended the day with new insights about themselves and new tools to improve their interactions with the people in their lives.
The whole experience felt like an organic exploration of how to resolve and mitigate conflict, how each conflict situation is perceived by those involved, and how examining your own perspective in those situations can be a powerful tool for professional and personal life improvement.
Chris Camp - Training & Professional Development Specialist
"Thank you for the session on Strategic Thinking last week. The course was well structured and paced. I was able to work on a real-time scenario with you and apply all the concepts that we went through.
Eventually, I was able to meet my expectations in this course 😊"
Sharan, Operational Support Lead
COVID-safe Customer Service Seminar
"The facilitator, Rum Charles from AISS Training was an integral part of our covid-safe training day for our customer service staff.
The way that he conducted role-plays with our staff on stage, inviting them to play opposite him as both a staff member and a customer, was a powerful educational technique, and very useful for our staff to be part of. His presentation style was entertaining and at the same time warm and involving.
I believe our staff gained confidence from the experience while engaging with content that was relevant and well structured. "
Tamara Jungwirth, Director and CEO - Gasworks Arts Park
I took your credit control course in August and wow! After attending your course, I had two weeks to meet my $1 million and I just got the results from the collections reporting and...
I just hit $1.6 million! Thank you again :)
Susan – Accounts
Virtual Training - Leadership and Management Course
"I completed the virtual Leadership and Management training course with AISS Training. The facilitator was a fantastic trainer, very engaging and entertaining, he also adapted the course to tailor it to our needs.
I received more than I was expecting from this training and it has already helped me both in my professional and personal life. I have gained confidence, assertiveness and have improved my communication skills. The most important thing the facilitator taught me was that conflict is my friend."
Karen
Karen, Purchasing Manager
Virtual Training - Credit Control
Q: What part of the virtual training did you enjoy the most?
A: I loved the phone call activity. The facilitator gave honest feedback on my tone register.
How would you rate your facilitator?
Rea - Accounts
Virtual Training - Credit Control
Q: What part of the virtual training did you enjoy the most?
A: How interactive it was, even though it was virtual it was fantastic.
Q: How would you rate your facilitator?
Other comments?
I think that the facilitator was great at explaining processes and could break down examples into real life scenarios for me to understand more clearly and be able to use it in real life situations.
Rac - Accounts
Strategic Thinking in Times of Change Virtual Workshop
Rum's webinar was one of a kind!
His enthusiasm and oration kept my interest peaked throughout the webinar. An interesting addition of the morphing background was quite entertaining.
I was quite surprised by the link between strategic thinking and the behavioural styles. The learnings have already helped me relate to my own behaviour and that of my colleagues.
You must definitely not miss an opportunity to learn from Rum.
Tarang Kamath
The Strategic Thinking course presented by AISS was a valuable tool for me as a manager. It allowed me the time to recognise my patterns of thinking and planning, along with gaining perspective of my whole team.
It was valuable to have feedback from a group outside my own workplace for perspective.
Working in a small not for profit is intense with many demands and a desire to do more than we have capacity for leaves little apparent time to spare. Reinforcing the distinction between strategic thinking and strategic planning was particularly powerful and has allowed me to give myself the valuable time to think through what I need to in my workplace without getting caught up in the ‘busy’.
This benefits my team and the organisation with clearer ideas and actions for our projects.
Josie Charles - Support & Delivery Manager
I found this course very helpful in improving my communication and interaction skills.
Paria - Intern
"My ladies certainly indicated to me that they found the course [Credit Control Training] valuable and in particular they we very impressed with the way it was delivered. The facilitator ensured each participant's needs were met. Several of them said it was the best course they have ever attended and are keen to do more courses with your organisation."
Jennifer – Accounts Receivable Manager
"I participated in the AISS Strategic Thinking Skills Course on 30th and 31st July as part of their pilot program.
Strategic Thinking Course
"I participated in the AISS Strategic Thinking Skills Course on 30th and 31st July as part of their pilot program.
Our group was small which made for sound individualised learning as well as group comprehension for the duration of the course. Learning about strategic thinking and strategic planning (and now understanding the vast difference between the two) has been an invaluable experience with unique insights that I have been able to implement straight away at my not-for-profit role.
I would highly recommend the course to anyone who is in a leadership position or phase in their career and looking to enhance their soft skills in the area of strategic growth."
Rhianna Davies - St John Ambulance
"Overall a great course and informative, and a reminder of our responsibilities"
Sonia - Credit Controller
Would love to attend more courses by AISS, as the facilitator offered great overall knowledge - even outside of the course guideline.
A great day!
Casey - Service Coordinator
