Manage difficult conversations for positive outcomes

 

Conflict resolution training & managing difficult conversations

It's no secret that workplace conflict is bad for business. Conflict in the workplace is estimated to cost the Australian economy just under $15 billion a year.

Mishandled workplace conflict also has a knock-on effect on other staff, company morale and ultimately customers.

Workplaces in conflict can have a profound personal impact on all staff members, resulting in a severe and costly impact on your business. The need to manage difficult conversations effectively has never been higher. How well are your staff trained to manage conflict?

Each of our courses can be tailored to your organisation's exact needs and our courses can be run at your offices with a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.

Duration: 1 day 9AM - 4PM

Where: MEL and SYD CBD (details)

 

Reasons to manage workplace conflict

Conflict in the workplace is now a major source of work related stress and worker's compensation claims. Not only this, mental health issues now form a larger proportion of work cover claims than physical injuries.

With greater emphasis being placed on workplace behaviours, including bullying, harassment and sexual harassment, your staff members and leaders need to be able to recognise the signs and take action to deal with situations, before they spiral out of control.

A delayed or clumsy response can quickly escalate into toxic situations that are costly to the business and personally harmful - both to the parties directly involved and more broadly to the culture of your business. 

The good news is that conflict management techniques can be learned; recognising the signs and understanding the appropriate course of action required is important to protect the business, company culture and the well being of the individuals concerned. 

Participants in this conflict resolution / managing difficult conversations course will emerge with the following:

  • The courage to understand that conflict can be positive
  • An understanding of the negative impact of avoiding conflict can have on yourself, your communications and on others communication with you.
  • A full understanding of what constitutes bullying, harassment and sexual harassment including legal definitions
  • The key soft skills and confidence to address conflict in a timely fashion at its source
  • Personal awareness and Emotional Intelligence to modify behaviours within the workplace and create harmonious relationships
  • Awareness and understanding of body language and how body language can be perceived in a positive or negative light
  • An awareness of voice and voice tone and how this can be perceived in a positive or negative light
  • The difference between non-assertive, assertive and aggressive behaviours
  • Positive Strategies to cope with anger and stress
  • Powerful negotiation skills to create lasting and positive outcomes from difficult situations
  • The ability to conduct difficult conversations to achieve lasting positive outcomes

Upon completion:

  • Certificate of Completion
  • Full Training Manual for the day and to takeaway

 

Our training works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels. 

And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging. 

Ready to get started? Book your course now

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Enjoyed everything - our facilitator was excellent and made the course feel very personal
Nissi
Excellent - interactive, informative and informal
Lisa
Every part was relevant - 100%! Great course - has changed my whole thinking on leadership
Richie
This course contained exactly what I needed! Kept it lighthearted while still tackling the tough subjects
D. Snow
Enoyed the interaction and relaxed delivery. Not just reading from a manual.
Adam
Really enjoyed the engaging approach…Awesome job!
Jackie
Thoroughly surprised at how much I learnt. Really great training - thank you!
Romina
Enthusiastically delivered and tailored to my situation
Tara