Create strong relationships and customer advocates

 

Customer Service Training

The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful. It's important to provide good customer service to all customers including new, existing, and potential customers." 

Great word-of-mouth is the most effective form of marketing for your business, and word of mouth is a direct effect of genuine, efficient and consistently high quality customer service.

Soft skills play a fundamental role in the delivery of great customer service. Would your customer service inspire your customers to tell their friends?

Duration: 1 day 9AM - 4PM

Where: MEL and SYD CBD (details)

 

Reasons to train in customer service?

As more and more businesses turn to digital and automation to reduce costs, the ability for your business to deliver consistently great customer service experiences can give you a competitive edge.

Having staff members with great soft skills (communication skills), empathy and emotional intelligence (EI) is the key to creating lasting relationships.

Your customers are the keys to your wealth and dealing with them is not always easy.

Our customer service training shows you the skills and techniques that create loyal customers who become your word of mouth sales team.

Participants in this course will emerge with the following:

  • An understanding of the importance of a customer service attitude
  • The soft skills to lead inter-generational teams
  • How to create positive relationships with customers
  • The soft skills to manage all your customers
  • The soft skills to manage difficult situations with customers
  • How to give great customer service across multiple generations
  • How to take things professionally, not personally
  • An understanding of the body language of customer service
  • How to create sales opportunities through delivering excellent customer service

Upon completion:

  • Certificate of Completion
  • Full Training Manual for the day and to takeaway

 

Our training works

We believe that learning - especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from all walks of life and education.

And like you, we have sat through far too many training sessions that are "death by Powerpoint" - we don't use PowerPoint - our training is practical, hands-on and engaging. 

Ready to get started? Book your course now

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Enjoyed everything - our facilitator was excellent and made the course feel very personal
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Every part was relevant - 100%! Great course - has changed my whole thinking on leadership
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This course contained exactly what I needed! Kept it lighthearted while still tackling the tough subjects
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Enoyed the interaction and relaxed delivery. Not just reading from a manual.
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Really enjoyed the engaging approach…Awesome job!
Jackie
Thoroughly surprised at how much I learnt. Really great training - thank you!
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Enthusiastically delivered and tailored to my situation
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