Customer Service Training
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful. It's important to provide good customer service to all customers including new, existing, and potential customers."
Great word-of-mouth is the most effective form of marketing for your business, and word of mouth is a direct effect of genuine, efficient and consistently high quality customer service.
Soft skills play a fundamental role in the delivery of great customer service. Would your customer service inspire your customers to tell their friends?