Customer Service

Customer Service Training

Great Customer

Service Matters


Great customer service matters to every potential and existing customer. Our Customer Service Training equips your team members with techniques to deliver exceptional customer service and create strong relationships.

In today’s customer-centric world, where organisations are investing in automation and AI, the heart of any customer relationship is still based on people. Your customer service team is at the heart of your organisation’s success.

Duration: 1 Day 

Reasons to invest in your

Customer Service team.


Businesses increasingly turn to digital solutions and automation to reduce costs and deliver consistently great customer service experiences, giving them a competitive edge.


Team members with great soft skills (communication skills), empathy, and emotional intelligence (EQ) play a pivotal role in creating lasting relationships.


Our customer service training equips your team with the skills on how to deal with clients using the right communication tools and techniques. As a satisfied customer is a loyal one that will increase customer satisfaction.


Off the shelf training investment:

$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.


Bespoke/Tailored training investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.

Participants in this course will be given:

An understanding of the importance of a customer service-centric attitude

The soft skills to lead inter-generational teams

Know-how to create positive relationships with customers

The means to manage all your customers

Techniques to manage difficult situations with customers

Tools to give great customer service across multiple generations

Ways to keep things professional, not personal

An understanding of body language

Insights to create sales opportunities through excellent customer service

Upon Completion:

AISS Training Certificate of Completion

Training Manual

Our Training Works

We believe that learning - especially for adults - should be relevant and engaging.

The content should be immediately useful and use current, real-world examples. Whether you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.

Customer Service Guide

Input your details below to download your free course guide.





Customer Service Guide
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