Customer Service Training

The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses. It's important to provide good customer service to all customers including new, existing, and potential customers." 

Great word-of-mouth is the most effective form of marketing for your business, and word of mouth is a direct effect of genuine, efficient and consistently high quality customer service.

Soft skills play a fundamental role in the delivery of great customer service. Would your customer service inspire your customers to tell their friends?

Duration: 1 Day 9AM - 4PM
Where: MEL and SYD CBD and Virtual Training (details)

Why invest in customer service training?

As more and more businesses turn to digital and automation to reduce costs, the ability for your business to deliver consistently great customer service experiences can give you a competitive edge.

Having staff members with great soft skills (communication skills), empathy and emotional intelligence (EI) is the key to creating lasting relationships.

Your customers are the keys to your wealth and dealing with them is not always easy.

Our customer service training shows you the skills and techniques that create loyal customers who become your word of mouth sales team.


Participants in this course will emerge with the following:

  • An understanding of the importance of a customer service attitude
  • The soft skills to lead inter-generational teams
  • How to create positive relationships with customers
  • The soft skills to manage all your customers
  • The soft skills to manage difficult situations with customers
  • How to give great customer service across multiple generations
  • How to take things professionally, not personally
  • An understanding of the body language of customer service
  • How to create sales opportunities through delivering excellent customer service

Upon completion:

  • Certificate of Completion
  • Full Training Manual for the day and to takeaway

  

Our training works

We believe that learning - especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from all walks of life and education.

And like you, we have sat through far too many training sessions that are "death by Powerpoint" - we don't use PowerPoint - our training is practical, hands-on and engaging. 


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