An empowered receptionist makes all the difference


Reception Training

The first direct human experience a customer has with your business is often your receptionist. The importance of this role is often overlooked - but businesses do so at their peril.

In a business environment where customer experience is key and the customer journey starts at your reception desk, those who understand customer service know that your receptionist is your company's key ambassador.

Our receptionist courses can be tailored to your organisation's exact needs. Receptionist training courses can be run at your offices with a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.

Duration: 1 day 9AM - 4PM

Where: MEL and SYD CBD (details)


Reasons to train your receptionist

Your receptionist is the director of first impressions. Not only answering the phone and greeting people, but also juggling lots of tasks as well. Training your receptionist to be effective is important.

Our receptionist courses equip your receptionist with the skills and tools - and most importantly the attitude - to be able to take full control of your front office/reception area in a way that enhances the reputation of your company.


Participants in this receptionist skills training course will emerge with the following:

  • A customer service attitude
  • A full understanding of the importance of the role of the Receptionist
  • Excellent telephone skills
  • A full understanding of professional standards for a Receptionist in the 21st Century
  • Business etiquette and manners
  • Basic time management skills
  • Message taking skills
  • Basic screening and gatekeeping skills

Upon completion:

  • Certificate of Completion
  • Full Training Manual for the day and to takeaway


Our training works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels. 

And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging. 

Presentation Skills - AISS Training

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Enthusiastically delivered and tailored to my situation