Receptionist Training

An Empowered Receptionist Makes Makes All The Difference

The receptionist is the first human interaction a customer has with your business. The importance of this role is often overlooked, which can be detrimental. Our Receptionist Skills Training is enjoyable, helpful and immediately useful. It equips your receptionist with the ability to take full control of your front office/reception area and make that exceptional first impression.

In a business environment where customer experience is key, those who understand customer service know that your receptionist is your company's primary ambassador. Our receptionist enhancement courses can be tailored to your organisation's needs. We also understand that you may only have 1 or 2 receptionists. We have a special virtual training package designed especially for you. The investment for this package is $1500+GST.

Duration: 1 Day

Reasons to Train Your Receptionist(S)

The receptionist is the first human interaction a customer has with your business. However, the importance of this role is often overlooked, which can be detrimental.


Our Receptionist Skills Training is enjoyable, helpful and immediately useful. It equips your receptionist with the ability to take full control of your front office/reception area and make that exceptional first impression.


In a business environment where customer experience is key, those who understand customer service know that your receptionist is your company's primary ambassador.


Our receptionist enhancement courses can be tailored to your organisation's needs.


For those organisations that may only have 1 or 2 receptionists, we have designed a training package especially for you:


$1500.00+GST, per day with a maximum of 2 participants per course, using our outcomes below.


Off the shelf training investment:

$5,000 plus GST, per day, with a maximum of 10-12 participants per session, using our outcomes below. Training manuals are an additional charge of $39.00 plus GST, per person.


Bespoke/Tailored training investment:
$5,000 plus GST (in addition to the above), ensuring the materials are tailored to your organisation's needs, language, and industry.

This receptionist skills training course gives participants:

A customer service attitude

A full understanding of the importance of the role of the Receptionist

Excellent telephone skills

The standard skills required to be a professional Receptionist in the 21st Century

Business etiquette and manners

Basic time management skills

Message taking skills

Basic screening and gatekeeping skills

Upon Completion:

AISS Certificate of Completion

Full Training Manual for the day

Our Training Works

We believe that learning - especially for adults - should be relevant and engaging.

The content should be immediately useful and use current, real-world examples. Whether you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.

Reception Guide

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Reception Guide
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