Credit Control Training
Cash flow can make or break any business and credit control or debt collection is a vital function. According to The Invoice Market, Australian SMEs are collectively carrying a staggering $76 billion in outstanding invoices at any one time.
Average this out and every Australian business is owed around $38,000 by their debtors. Are you one of them?
Each of our courses can be tailored to your organisation's exact needs and our courses can be run at your offices with a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.
Reasons to train your credit controller
It’s vital for any company no matter how big or small to be able to collect outstanding invoices.
This task is often underestimated, but it is vital to maintain cash flow. However, many people are uncomfortable asking for money.
The good news is that there are simple yet effective techniques that can help make it easier for you or your staff to collect overdue invoices with ease and confidence.
Our credit control training course has a strong soft skills focus. This ensures that the tools we provide protect valuable client relationships while ensuring that your invoices are paid on time.
This one day credit control course will give anyone who has responsibility for Accounts Receivable the confidence to collect money with ease.
Participants in this credit control course will emerge with the following:
- The confidence to be able to ask customers for payment
- The attitude and voice skills required to have an impact on the phone
- The negotiation skills to be able to work through difficult situations
- An understanding of the laws and regulations around credit control
- The skills to be able to write meaningful credit collection correspondence
- Strong interpersonal skills
- The ability to work with sales teams to maintain customer loyalty, whilst still getting paid on time.
- Certificate of Completion
- Full Training Manual for the day and to takeaway
Our training works
We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels.
And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging.
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"Enthusiastically delivered and tailored to my situation"
"Enjoyed everything - our facilitator was excellent and made the course feel very personal"
"Excellent - interactive, informative and informal"
"Every part was relevant - 100%! Great course - has changed my whole thinking on leadership"
"This course contained exactly what I needed! Kept it light-hearted while still tackling the tough subjects"
"Really enjoyed the engaging approach…Awesome job!"