We are here to help. Tips to stay cool, calm and collected in Customer Service
Over the past few months we have had many conversations with our customers and clients about how they can continue to give their customers (internal and external) a great customer experience. COVID-19 has changed the world completely, who would have thought that most customer service teams would now be working remotely or in an office environment that is unrecognisable from this time last year.
As a professional customer service person it's part of our role to deal with that stress with humility, style and above all cut through the stress and get to the real issue then help the person to resolve their issue(s).
We will be posting short video tips each week. Enjoy, remember to centre and breathe.