We are here to help. Tips to stay cool, calm and collected in Customer Service
This is a wonderful mantra when working in customer service, when you are cool, calm and collected you have power over yourself and power over your role. It's not always easy to keep your head when things are frantic with customers being demanding and the pressure to keep calls to a certain time limit and make, or answer X many calls an hour.
Having an assertive tone of voice, great eye contact and body language are important.
So, sit back, relax and take one minute to watch this training video to let us help you to be super cool with your customers.