We are here to help. Tips to stay cool, calm and collected in Customer Service
Conflict is my friend, now that’s a bold statement, I know, but once conflict is embraced it can be managed and used to build stronger relationships with customers.
Conflict is only a problem if it spirals out of control, during this time of COVID-19 many of our clients have reported that their customer service teams are experiencing far more conflict with customers than they have previously, tension not addressed grows and something quite minor can turn into a serious conflict which could mean losing a customer.
So, sit back relax and take one minute to watch this training video to let us help you embrace conflict.