Communication Skills

1 Day: 8.30am-4.00pm

At the heart of every business are communication skills.

Being customer-centric no matter what your business is now key to success. Even with the rise of technology, these skills are not only valid but are in more demand than ever.

To get the best from any technological investment and to create lasting ROI, communication and soft skills must be integrated to ensure customer satisfaction is embedded into the culture.

Key outcomes

From this course, all participants will gain the following:

The ability to use soft skills to communicate effectively across - 

• The intergenerational workforce
• The culturally and linguistically diverse (CALD)
• The ability to communicate in a non-centralised workplace 
• The ability to have difficult conversations to reach positive outcomes. 
• The ability to communicate to senior staff as well as team members. 
• The skills to be able to explain technical detail in such a way it can be understood by non-technical staff. 

As with all AISS Training courses, there is NO POWERPOINT and the training is hands-on, practical and engaging.