Create genuine connections

Duration: 1 day 9AM - 4PM

Where: MEL and SYD CBD (details)

Reasons to build your communication skills

Communications skills are at the heart of every business - and being customer-centric is now key to success.

With the rise of technology, these skills are in greater demand than ever.

To get the best from any technological investment and to create lasting ROI, communication skills and soft skills must be integrated to ensure customer satisfaction is embedded into the culture.

Participants in this communications skills course will emerge with the following:

• The ability to use soft skills to communicate effectively across - 

  • How to communicate in an intergenerational workforce
  • How to communicate to the culturally and linguistically diverse (CALD)
• The ability to communicate in a non-centralised workplace 
• The ability to have difficult conversations to reach positive outcomes. 
• The ability to communicate to senior staff as well as team members. 
• The skills to be able to explain technical detail in such a way it can be understood by non-technical staff. 
• The skills to negotiate for positive outcomes

Upon completion:

• Certificate of Completion
• Full Training Manual for the day and to takeaway

Our training works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels. 

And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging.