Create genuine connections

 

Communication Skills Training

According to a recent article in The Conversation, "despite all the hype about STEM skills, occupations requiring communication skills are actually growing the fastest...As our work becomes increasingly technologically enabled, human workers differentiate themselves from machine workers through their ability to connect, communicate, understand and build relationships".

At all levels of any company communication skills are essential for good productivity and company culture. How we communicate often determines the success of any relationship. Do you and your staff communicate effectively?

Each of our courses can be tailored to your organisation's exact needs and our courses can be run at your offices with a minimum of 4 attendees to a maximum of 12 to ensure a highly interactive session.

Duration: 1 day 9AM - 4PM

Where: MEL and SYD CBD (details)

 

Reasons to build your communication skills

Communications skills are at the heart of every business - and being customer-centric is now key to success.

With the rise of technology, these skills are in greater demand than ever.

To get the best from any technological investment and to create lasting ROI, communication skills and soft skills must be integrated to ensure customer satisfaction is embedded into the culture.

 

Participants in this communications skills course will emerge with the following:

  • The ability to use soft skills to communicate effectively across - 

    • How to communicate in an intergenerational workforce
    • How to communicate to the culturally and linguistically diverse (CALD)
  • The ability to communicate in a non-centralised workplace 
  • The ability to have difficult conversations to reach positive outcomes. 
  • The ability to communicate to senior staff as well as team members. 
  • The skills to be able to explain technical detail in such a way it can be understood by non-technical staff. 
  • The skills to negotiate for positive outcomes

Upon completion:

  • Certificate of Completion
  • Full Training Manual for the day and to takeaway

 

Our training works

We believe that learning - especially for adults - should be relevant and engaging. The content should be immediately useful and use current, real-world examples. It doesn't matter if you have an MBA or left school at year 9 - our courses are accessible and useful to people from different backgrounds and educational levels. 

And like you, we have sat through far too many training sessions that are "death by PowerPoint" - we don't use PowerPoint - our training is hands-on, practical and engaging. 

Multiethnic group of happy business people working together in office
 

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Enjoyed everything - our facilitator was excellent and made the course feel very personal
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Every part was relevant - 100%! Great course - has changed my whole thinking on leadership
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This course contained exactly what I needed! Kept it lighthearted while still tackling the tough subjects
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Enoyed the interaction and relaxed delivery. Not just reading from a manual.
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Really enjoyed the engaging approach…Awesome job!
Jackie
Thoroughly surprised at how much I learnt. Really great training - thank you!
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Enthusiastically delivered and tailored to my situation
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