Credit Control / Debt Collection takes great soft skills to maintain good client relationships while having your invoices paid.
It's a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
How you present at an interview is far more important than your qualifications. Employers are looking for excellent soft skills.
Fear of conflict leads to more conflict. Having the soft skills to tackle difficult conversations at its source leads to a healthier, more productive workplace.
This course is suitable for anyone who wants to gain a deeper understanding of themselves and how they can use that knowledge within their own workplace - or to forward their career.