Tailored soft skills training programs to suit every training need. We take the time to fully understand your training requirements, your company culture and the personalities that will be involved in the training sessions.
Then, we craft our tailored training programs around this important information and recommend the most effective delivery method for your organisation.
Customer Service Training (Changed to Virtual)
"Our team greatly enjoyed the training with Rum, it was informative and fun! He is very invested in getting the message across, and our team enthusiastically received his message. We loved getting to understand ourselves and the customers, and the interactive role play was particularly beneficial for us.
The virtual training was easy to attend, but we look forward to doing it all again next year when we can all be there in person."
Shari Porter Technical Support Team Leader – Asia Pacific
Advanced Solutions International (ASI)
"I am thankful we approached AISS Training to develop and deliver a soft skills training program for our graduate cohort, including a focus on understanding generational diversity. From the first discussion, it was evident we were partnering with a provider who was respectful and responsive to our needs. The program was facilitated in an enthusiastic and engaging manner with a balanced blend of knowledge and practical components. The facilitator challenged the participants across the two days and provided actionable take-aways in preparation for the next stage of their internal graduate program and careers at Toyota. I highly recommend companies reach out to AISS Training when seeking a solution for a development need."
Senior Professional Development Consultant
People and Business Development Division
Presentation Skills Training
Citrix Systems Asia Pacific
Emotional Intelligence and Conflict Resolution Training
"An amazing and immediate culture change is what Homestyle experienced after just one session of Emotional Intelligence and Conflict Resolution training with its’ Customer Relationship Officers. AISS have been a pleasure to deal with and their consultative approach put us at immediate ease. Their trainers are formally educated but also demonstrate genuine life experience that really connected with our team making the delivery engaging, fun and exciting. I recommend AISS to any organisation wanting to invest in their people to better delivery outcomes across the board."
Homestyle Aged Care Services
Conflict Resolution Training
Greystanes Disability Services
Communication Skills Training
“As part of our commitment to upskilling our staff, we engaged AISS for communications training a few months ago. Since then we have found our staff work better as a team, work more collaboratively to solve problems, and understand the need for standard procedures. We have also made a number of big improvements to our warehouse layout, and our procedures. While we had concerns [that] the changes may be difficult for some to handle, we were actually met with enthusiasm and a willingness to make it work. As a result, we have seen a sharp increase in our warehouse team’s picking speeds through our KPI tracking. Prior to the training, our team was picking between 28-35 lines per hour. We are now picking over 50 lines per hour and are excited to continue our improvement program to gain further efficiencies and make our team’s tasks easier and quicker."
Omega Power Equipment